FAQ

Shipping + Deliveries

We offer different methods of shipping and delivery to suit your needs. Our available delivery options are flat rate shipping for $9.99 and free local instore pickup at either our Dundas or Burlington stores.

Pick up at The Handmade House

Pick up can occur at the following times:

Burlington: Wednesday & Saturday 11am to 4pm (no appointment required) and from Monday - Sunday with an appointment 

Dundas: Wednesday 11am to 4pm & Sunday 12pm to 3pm (no appointment required) and from Monday - Sunday with an appointment 

Simply call the applicable store when you receive your pickup notification and let us know you’re here or when you’d like to schedule your appointment. All orders will be packed and ready to go when you arrive.

 

Shipping

If you chose shipping, your product will be shipped as soon as someone is in store to collect your items. When your order is shipped, you will receive a notification from us.
 

Processing times

Orders that are placed are processed and ready for pick-up usually within 1- 2 days. For example, if your order is placed on Monday, it will likely be ready and processed for Wednesday pick-up.

In special cases, we can have your order ready for you on the same day. Kindly let us know when you need your order by emailing us, calling the store, or by reaching out on our social media.

Unique and Handmade Items

As our products are handmade by local artisans, no two items will be identical. Products might differ from their stock photos online.


If you have any questions or concerns about your order, shipping or pick-up, please email Lyndsay at thehandmadehouse@outlook.com or Courtney at burlingtonhandmadehouse@outlook.com.

Thank you for supporting small business!