FAQ

Shipping + Deliveries

We offer different methods of shipping and delivery to suit your needs. Our available delivery options are flat rate shipping for $9.99, free local instore pickup at either our Dundas or Burlington stores, or free local delivery within Dundas and Burlington ONLY over $50. 

 

Local Delivery

If you selected the local delivery option in Burlington or Dundas, your order will go out on Wednesday or Friday. Orders will be dropped off in the late afternoon and early evening. Items will be left on customer's doorstep or front stoop. 

 Pick up at The Handmade House


Pick up can occur at any point during our business hours.
Mon/Tues Closed

Wed/Thurs 11-5

Fri/Sat 10-5

Sun 12-4

Items will be clearly labeled with the customer's name and left in the designated pick-up area.

Burlington Pick-Up area: Front of store
Dundas Pick-Up area: Front of Store

 

Shipping

If you chose shipping, your product will be shipped as soon as someone is in store to collect your items. When your order is shipped, you will receive a notification from us.

 

Processing times

Orders that are placed are processed and ready for pick-up usually within 1- 2 days. For example, if your order is placed on Monday, it will likely be ready and processed for Wednesday pick-up.

In special cases, we can have your order ready for you on the same day. Kindly let us know when you need your order by emailing us, calling the store, or by reaching out on our social media.

If you have any questions or concerns about your order, delivery or pick-up, please email Lyndsay at thehandmadehouse@outlook.com or Courtney at burlingtonhandmadehouse@outlook.com.

Thank you for supporting small business!